Frequently Asked Questions (FAQs)

Minimum order requirement

We are manufactuer and wholesales, we do not do retail. We deal with only businesses, and we need a minimum bill size of Rs. 15,000 / USD 400 (export) - excluding GST & Shipping.

Processing & delivery Times

How long does it take to process my order?

Typically, it takes 2-3 working days for us to process your order, but sometimes it may take up to 4-5 days.

When will I receive the proforma invoice with shipping and GST details?

Once your order is ready for shipping, we shall send you the proforma invoice along with shipping and GST details, and our bank account information by email.

When will my parcel be dispatched?

We shall dispatch your parcel within 1-2 working days after the payment is credited to our account.

Which logistics partner do you use for delivery?

We prefer Gati KWE as our logistics partner, and they provide home delivery services.

How long will it take for my shipment to arrive?

Gati KWE uses road/surface transport, it takes approximately 6-10 days for delivery. We cannot guarantee a fixed date delivery as it is beyond our control.

Is my shipment insured?

Yes, all shipments sent via Gati KWE are insured for your peace of mind.

Return / Refund

We take returns only in the case of manufacturing defects. If you receive a defective product, please notify us
immediately. We will provide a refund or credit to your account as per your preference, after we receive the defective goods. Please note that we do not accept returns for any other reason than manufacturing defects.

We take pride in the quality of our products and want our customers to be completely satisfied with their purchases. If you have any questions or concerns, please do not hesitate to contact our customer service team.

What classifies as defective product ?

Defective products are those that do not meet the quality standards set by the manufacturer.

We define defective products as those that exhibit torn or weaving defects in the fabric, have big patches or spots, or display excessive color variation within a product. These are the only issues that we consider to be defects and will offer refunds or exchanges accordingly.

However, we understand that some variations in color and printing may occur due to digital limitations or photography techniques. Please note that we do not consider these issues to be defects. Similarly, we do not consider color variations from block to block or in dupattas in comparison to tops or salwars to be defects.

Furthermore, some colors may have issues in photography, such as pink (rani), firozi, magenta, and all colors that use similar dyes during production. Such colors may not show the true colors of the product, and color variation may also occur due to differences in the screens of various devices.

Lastly, irregular or misprinting and color variations due to hand dyes of the product will not be considered defects. We hope this clarifies our definition of defective products and our policies regarding refunds and exchanges.

Shippping

How do you package your goods for shipping?

At our company, we take great care to ensure the safe and secure packaging of your goods. Our packages are double layered with plastic and packed in high-quality cardboard boxes that are sealed with our unique cello tape & box packing strip which features our company name.

What should I do if my parcel is damaged upon receipt?

We recommend that you do not accept the parcel if the packaging appears damaged or improper. Additionally, we advise that you only accept delivery after our logistics partner has allowed you to open the parcel in their presence and verify the items against the packing list.

How do you prevent theft in transit?

To safeguard our customers against theft in transit, we indicate the actual weight of each parcel on the box. We strongly advise customers to check the weight of the parcel before accepting delivery.

What should I do if I receive an underweight parcel?

If you receive an underweight parcel, we advise you not to accept delivery unless our logistics partners provide written confirmation on their letterhead, including their name and mobile number. Furthermore, you should be allowed to open the parcel and verify the number of pieces as per the packing slip. Please note that if you receive an underweight parcel and do not follow these steps, all risks will be assumed by you, the customer.

Can I use my preferred shipping partner?

Yes, you may choose to use your own shipping partner. However, please note that our responsibility will only extend to delivering the parcel to your chosen shipping partner and sharing a copy of the bilty. We will not be responsible for any transit problems or delays that may occur.

Resellers

We do not cater to the reselling module or customers.

Retail

We deal only in wholesale, for retail purchase, check our retail partner : www.itminan.com

Customized Production

We have in-house dyeing, printing and stitching unit. We do customized production.
For block printed fabrics we need a minimum of 100 meters per color per design.
For a garment / product we require a minimum of 50/100 pcs per size per pattern depending on the product category.

For paper products we require a minimum order of 500 pcs per size/print.

The total order must be a minimum of Rs. 45,000
The cost of sampling will be extra.

Colour fastness & shrink free fabrics

Are all fabrics with synthetic dyes colorfast?

Yes, all fabrics with synthetic dyes are colorfast. However, tie & dye fabric or hand dyed products ( dupatta, stoles ) colours are not fast.

Do fabrics printed or dyed with natural dyes require special care?

Yes, fabrics printed or dyed with natural dyes require special care. It is important to use a non-ionic detergent and a mild wash or hand wash. The fabric should be dried in the shade. Although the color may not bleed, it will fade quickly if not handled carefully.

Can I follow these washing instructions for all types of cotton fabric?

Yes, following these washing instructions for all types of cotton fabric can yield good results.

Are there any issues with fabrics dyed with indigo dyes?

Yes, fabrics dyed with indigo dyes have poor light fastness and may experience removal of loose color for the first four washes and color fading on the fold exposed to light.

Washing instructions

How should I wash my Hand Block Printed fabrics?

We recommend hand washing Hand Block Printed fabrics separately in cold water using Eezee or a similar non-ionic detergent. This will help to preserve freshness of the fabric.

What is the best way to wash indigo dyed/printed fabrics?

For the first 2-3 washes of fabrics, we suggest soaking them in warm water with rock salt for 20-30 minutes before washing them in regular water. This will help to set the colors and reduce the risk of color bleeding. Please note that indigo colors may still bleed for the first 3-4 washes, so it's important to wash them separately during this time.

Please note: This process is only applicable for indigo. It may havev negative effect on other natural dyes.

What are the recommended washing instructions for the product?

To ensure the longevity and freshness of the product, we recommend following these instructions:

• Use a non-ionic detergent such as Eezze or Gental.
• Use a mild wash or hand wash for best results.
• Dry the product in shade.

Please note that failure to follow these instructions may result in the product fading quickly and losing its original vibrancy. To avoid this, we strongly recommend adhering to the above guidelines.